Online Purchase Return Policy P3 Beauty offers an "Even Exchange" policy on all purchases. You have up to 30 days (from the date of purchase or shipment date) to return the merchandise with which you are not satisfied and that is unused for an even exchange only. At that point we will be happy to exchange your purchase for another of equal value. Retailer Return Policy Sorry, we cannot accept returns for items purchased from a retailer. We only process exchanges for items purchased through P3Beauty.com. You must return the merchandise back to the original place of purchase. If www.P3Beauty.com shipped you the wrong item or the item was damaged in shipment, we will immediately replace your purchase with the proper product. Remember to save your receipt. To return merchandise to P3 Beauty, follow these simple steps. Please place the item/s back in the original packaging or a box of your choice. Be sure to pack it well to avoid breakage. Make a copy of the invoice and include it with the return. Please make a note of what you are returning and why. Let us know what item and shade you would like for exchange. Send your return to P3 Beauty, LLC. — Attn: Online Returns, 4873 Trenton St., Oakley, CA 94561 When we receive your merchandise, please allow from up to 14 business days for us to ship back to you your exchange. Insuring Your Return Package P3 Beauty recommends that you track your return package to confirm that we have received it. The US Postal Service offers a delivery confirmation service for a small additional fee. For ease of mind you may want to consider insuring your package. Just take your package to a US Post Office service window and a representative can add this option for you. If you choose to select another carrier to ship your return, we suggest UPS or FedEx. They both provide tracking information that requires a signature. Sales Tax We are required by law to collect sales tax on orders shipped in California where our corporate offices are located. All applicable state and local sales taxes will be calculated during the checkout process.